Ordering, Shipping, and Return Policies

Shipping Time
Most orders are delivered within 4 to 5 business days after being placed. We will notify you within 24 to 48 business hours if items you ordered are out of stock.

Shipping Method
Orders are shipped regular UPS ground. 

Inquiries: info@CapsAndShirts.com

Multiple Shipments: We ship from over 9 warehouses. If we have to ship from multiple warehouses to fill an order, the freight cost maybe higher. We will call or email the cost for approval before shipping.

Standard U.S.A. Shipping Rates (excluding PR, HI and AK): We will email you the rates for approval. Shipping rates may need to be adjusted if shipping from multiple locations to fulfill the order, you would be notified to approve the cost difference.

Expedited, Express or Air Shipments: This will require a custom freight quote. You will be notified via email to approve the shipping cost.

International Orders: This will require a custom freight quote. You will be notified via email to approve the shipping cost. We are not responsible for delayed orders held by customs in the buyers county. Most international orders take approximately 7 to 12 days to arrive. We are not responsible for paying custom and duty fees charged by the buyers country.

Drop Shipping: With all the fraudulent activity online, we reserve the right to deny drop shipping an order paid with PayPal or any other credit card.  We try our best to verify certain information that is provided by the customer so that we can ship to the requested address.

Payment Methods
Visa, MasterCard, American Express and Discover
Pre-Paid money orders/cashier checks.
Check (Must wait to clear.)
Credit cards issued outside of the USA are not accepted.
Wire transfers for international customers only. This excludes Canadian customers; major credit cards are accepted.

Returns are subject to a 20% restocking fee.
Pieces are not returnable or exchangable  (this applies to orders that are less than 12 pieces per color, per style.)
Altered and decorated garments are not returnable.
Shipping and handling charges are not refundable.

Returns to be shipped to:

Hatco International
11776 W. Sample Rd, Unit 102
Coral Springs, FL 33065

Please include a copy of your order or a note with your original invoice/order number. Claims must be made within 15 days from receipt.
Items must be sent Freight Pre-Paid.
Please allow up to 10 business days for credits to be processed.

Cancellations are subject to a 20% restocking fee.
Order cancellation can only be made before shipment.
Once shipment occurs, the return policy is in effect.
Custom screen printed and custom embroidered caps: Once an order is placed with a customized logo and then it is cancelled, it is subject to a 20% restock fee, digitizing, set-up and freight charges that apply. Custom embroidered caps are not returnable.

If an item is unavailable it will be removed from the order and you will be notified before we ship the other portion.